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Delivery Policy

New Zealand Customers

We aim to dispatch your order the day it is received, when possible, or as soon as possible on the following business day provided payment has been received. If we cannot supply an item in your order we will contact you via phone or email to advise. We ship all orders using a registered courier company (unless other arrangements have been made with us) and our target delivery time frames are as follows:

North Island: Next business day*

South Island: Next business day*

Rural Delivery: Allow an extra 24hrs**

*Please note that these delivery timeframes cannot be guaranteed as we use an external courier company and therefore have no control over their scheduled delivery runs.

** Please note that this timeframe cannot be guaranteed as some rural delivery services do not operate daily.

We would advise you placing your orders before you run out so any delay with the courier will not inconvenience you.

When your order is packed and ready for courier pick up we will email you a copy of your track and trace number for your package and the delivery time frame you can expect.

Please check your package in the presence of the courier when received. If for any reason your goods, or the packaging, arrive damaged you must ensure the damage is noted by the courier, and advise us in writing within 48 hours. We will advise you of what to do to get the goods back to us. We will send you a replacement as soon as possible, once we have received the goods back from you or once the courier has confirmed any breakages.

All orders require a physical address and must be received by the intended recipient who placed the order. This process is required by law as the courier is required to verify that the recipient of Tobacco products is 18years of age or older.

Insurance

Orders must be kept under $1000 due to insurance limitations.

International Customers

Please note that this website services New Zealand Only!